Privacy policy

This policy explains, in plain terms, how Happy Stay collects and uses the information you give us when you visit the site or talk to us directly.

Our approach is clear: only ask for what is needed to understand your request, keep it proportionately, and remain available for any question.

The data controller is the company HAPPY STAY, whose registered office is at CO IMM AL WAFA, 4th floor, Apartment 08, Rue Al Barid Biougra, in Biougra (Morocco). For any question about your data, you can contact the company:

• By phone: +212 639 887 031
• By WhatsApp: +212 639 887 031
• On Instagram: @happy_stay_services
• By email: contact@happystay.ma

This site has no forms and stores no requests. We only collect the data you voluntarily provide, or the basic technical information needed for the site to work.

Via WhatsApp, phone or Instagram: all our contacts, quote requests and exchanges go through WhatsApp, phone or Instagram messaging. When you contact us through these channels, we only receive what you choose to share:

• Phone number or Instagram username
• First and last name (if you give them to us)
• A description of your need, any photos, the address or neighbourhood of the job

These exchanges are handled directly by our team and kept in our respective messaging apps.

Technical data: while you browse, some technical data may be recorded by our host to ensure the security and proper operation of the site: IP address, browser type, pages viewed, date and time of visit. This information is used strictly for technical and statistical purposes.

The data you send us is used to:

• Understand your need and prepare a suitable quote
• Contact you back by phone, WhatsApp or email
• Plan and organise our work
• Improve the quality of our service
• Answer any question or complaint
• Ensure the security and proper operation of the site

Your data is never used for third-party commercial prospecting and is never resold.

The processing of your data is mainly based on:

• Your consent, when you voluntarily give us your information through our contact channels (WhatsApp, phone, Instagram);
• The performance of pre-contractual measures, when you ask us for a quote or a job;
• The company's legitimate interest, to follow up with its clients and keep the site secure.

Your data is intended for Happy Stay's internal team in charge of customer relations and job planning.

We may share it with strictly necessary technical providers (for example our host), bound by confidentiality obligations, who only access your data as far as needed for their task.

Your data is kept for a reasonable period, proportionate to the purpose for which it was collected:

• For quote requests that do not lead to a job: for as long as needed to follow up the contact, usually a few months.
• For clients who have had a job done: for the duration of the business relationship, extended by the applicable legal periods.
• For technical data (site logs): for a limited period, for security and maintenance purposes.

After that, your data is deleted or anonymised.

We take reasonable measures to protect your information against loss, unauthorised access, alteration or disclosure. Access to data is limited to those who really need it to help you.

As no system is infallible, we remain available to answer any question you may have about the security of your information.

In accordance with the provisions applicable in Morocco on personal data protection, you have several rights over the information concerning you:

• Right of access to your data
• Right of rectification if inaccurate
• Right to deletion of your data
• Right to object to processing, for a legitimate reason
• Right to withdraw your consent at any time, where processing is based on consent

To exercise these rights, simply contact us through the channels above. We undertake to handle your request within a reasonable time.

The Happy Stay site takes a minimal approach. It does not set advertising tracking cookies and does not use behavioural analytics tools. Fonts and images are served directly by the site, without third-party services, and no mapping tool is loaded.

If audience measurement tools or additional features are deployed in the future, this policy will be updated accordingly, with your consent collected where required.

The site contains links to third-party platforms, in particular WhatsApp (direct contact) and Instagram (presentation of our activity). These platforms apply their own privacy policies, over which Happy Stay has no control. We invite you to read them before using them.

This policy may be updated to reflect changes to the site, the tools used or applicable obligations. The date of the last update is shown at the top of this page.

For any question about this policy or your data, feel free to contact us:

• By phone: +212 639 887 031
• By WhatsApp: +212 639 887 031
• On Instagram: @happy_stay_services
• By email: contact@happystay.ma

We reply Monday to Saturday, 8:00 to 18:00.